Customer reviews

First of all, thank you to all those people who called or emailed after receiving last week's newsletter – your comments are great to hear!

As my work means I am online all day, I am always looking for interesting articles and informative websites for ideas and tips. What I hope to do is bring you these items and advice as I come across them – and I hope that you will do the same and email me anything that might be of use to businesses. The Internet is a fantastic tool and I am sure we could all do with helpful advice on making it work for us!

One of the key ways to get your website noticed is by encouraging customer reviews. In a recent survey by Dimensional Research, 90% of respondents claimed that positive online reviews influenced their buying decisions. More importantly, 86% said their decisions were influenced by negative online reviews!

Happy customers don’t always think to write a review but you can bet your bottom dollar that a client with a negative experience will! Encourage your customers to rate their experience as part of your customer service process – whether this is on your website, Facebook, Google+ or directory site. A mixture of good and not so good reviews is better than just one positive one – your aim is to get as many as possible. has taken this point on board and features a ratings and review facility for your customers. What better way to spread the word about your service! Check out the directory at

If you have any comments or questions about this week’s topic, then feel free to call me on 952 561 245 or email me at This email address is being protected from spambots. You need JavaScript enabled to view it. or comment on our blog page of the Online Business Directory.

Have a great week.



T: 952 561 245

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Do you get it? is the newest and brightest professional online business directory for any business based in Spain. Not only does this Spanish business directory attract clients to you, it is backed up by the power of the Euro Weekly News media group. 

EuroWeeklyNews, Spain´s biggest English newspaper, with six newspapers read by half a million people every week; together with the EuroWeeklyNews website packed full of Spanish news, point directly to this site, guaranteeing plenty of online interest for our clients.

We offer flexibility and can tailor listings to individual business needs. You may enter your business into several categories to increase your business opportunities.

We offer ongoing support ensuring you are always in control of the information in the listings for an annual fixed fee. Professional business listing service by EWN Group.

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